The Rooms Chronicle
A practical resource for hospitality professionals, featuring real-world stories, insights, and best practices for managing the day-to-day challenges of hotel operations. Covering topics ranging from guest service and housekeeping to safety, risk management, human resources, and operational efficiency, it offers actionable guidance for improving the guest experience and strengthening hotel performance.
Browse the Archive:
Volume 11 - 2003
Featuring practical guidance for the day-to-day realities of hotel operations, with coverage spanning guest service, housekeeping, front office procedures, maintenance, energy conservation, purchasing, safety, and employee management. The volume combines operational advice with risk-management insights and practical solutions to common challenges faced by rooms-division professionals.
Volume 12 - 2004
Exploring the many moving parts of hotel operations, from guest service and profitability to housekeeping, engineering, energy management, and front office procedures. Topics include AED preparedness, service quality, no-show and overbooking policies, guest security, laundry and water conservation, fire safety, and strategies for improving efficiency across departments.
Volume 13 - 2005
Covering a broad range of operational, safety, and guest-experience issues, including housekeeping certification, energy audits, workplace injuries, bed bugs, mold and mildew, fire safety, guestroom comfort, and indoor air quality. The volume also examines guest and property liability, employee records, online reviews, counterfeit currency, accessibility, and other emerging challenges for hotel managers.
Volume 14 - 2006
Featuring practical insights into energy and water conservation, housekeeping standards, guest service, front office operations, engineering, human resources, and risk management. Topics range from maintaining marble floors and improving energy efficiency to employee hiring and motivation, guest safety, workplace practices, property maintenance, and strategies for reducing operational liability.
Volume 15 - 2007
Focusing on the operational and legal challenges facing hotel managers, with topics including wage and hour compliance, OSHA inspections, employee safety, energy conservation, mold remediation, guest privacy, housekeeping, front office procedures, and crisis preparedness. The volume also explores profitability, employee management, outsourcing, reservations, and strategies for protecting hotel assets and reducing liability.
Volume 16 - 2008
Addressing an evolving hospitality landscape through practical coverage of energy management, green hotel initiatives, guest service, front office security, housekeeping, engineering, human resources, and technology. The volume also tackles employee theft, employment law, guest privacy, economic pressures, emergency preparedness, fire safety, and the operational challenges associated with maintaining service standards during uncertain times.
Volume 17 - 2009
Reflecting the challenges of the economic downturn, this volume explores ways hotels can control costs while maintaining service and protecting profitability. Topics include guest safety and security, housekeeping efficiency, labor relations, emergency preparedness, revenue generation, employee management, digital marketing, fraud prevention, guest privacy, and strategies for protecting hotel assets during difficult market conditions.
Volume 18 - 2010
Featuring practical strategies for hotels navigating economic recovery while continuing to improve service and operational efficiency. Coverage includes sustainability, energy management, front office productivity, housekeeping, guest privacy, employee accommodations and discipline, security, accessibility, bed bug prevention, and other emerging operational and legal concerns affecting the lodging industry.
Volume 19 - 2011
With more than 2,000 articles, inserts, posters, and pocket guides published throughout its history, The Rooms Chronicle demonstrates its breadth with another collection of practical hotel-management resources. Volume 19 explores guest service, housekeeping, front office operations, energy efficiency, data security, employment law, emergency preparedness, outsourcing, revenue management, and risk management, while addressing increasingly important issues such as online reputation, sustainability, and guest privacy.
Volume 20 - 2012
The final volume focuses on some of the most pressing operational and regulatory issues facing hoteliers, including ADA compliance, human trafficking awareness, housekeeping injuries, employee hiring, guest reviews, business interruption, and first aid and emergency preparedness. It offers practical guidance for navigating evolving regulations, protecting guests and employees, managing risk, and maintaining strong hotel operations.